Shopify Sales Channel

Linio is available as a Shopify Sales Channel. Through this integration, you can join our marketplace in Argentina, Chile, Colombia, Mexico, and Peru no matter where you are in the world. It is really easy to manage your whole Linio product catalog and fulfill orders, and best of all without leaving your Shopify store.

With Shopify and the Linio Sales Channel, you can:

  1. Manage your catalog: The App will push all your enabled products into the Linio, by creating or updating them in Linio's Seller Center. You can set your product's attributes individually or massively by importing them into a CSV.
  2. Order processing: The orders created at Linio will be automatically reflected in Shopify. You can process orders using preselected Linio shipment providers and get print-ready documents inside Shopify, or use your own shipment provider.
  3. Stock synchronized automatically: The App is designed to have a synchronous real-time connection between both systems in order to update stock on both sides each time a user updates it's stock manually or when order is created.

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IMPORTANT

If you are interested in using this app, please let us know, sending an email to [email protected] We are always happy to help you.

Note: To use this App, you need to own a Linio Seller Center’s account, this happens once you become a Linio's valid seller. Needing one?

Versions

Plugin Version

Status

Compatibility

1.0

Released

Shopify and Shopify Plus

Installation

  1. Log in to your Shopify account.

  2. Go to "Apps" on the menu, and visit the Shopify App Store.

  3. Search for "Linio Sales Channel" and click on "Add app".

  4. Accept the installation of the Sales Channel.

Configuration

  1. Go to Linio Sales Channel > Account > Connect Account

  2. Open a new tab in your browser.

  3. Login into your Seller Center account:

  1. Go to Settings > Manage users.

  2. Copy your "EMAIL" and your "API KEY".

  3. Return to Shopify and paste it into the popup in order to have both credentials configured.

  4. Select your country. (Must be the same of your Seller Center's account).

  5. Enable automatic shipping guides (please refer to the orders section bellow).

  6. Configure the conversion rate. The App was designed to sell your products in the same country and currency, it means you need to use the value = 1.

Usage

Linio Sales Channel is divided into three views:

  1. Account: This view allows you to see the values you set during the configuration.
  1. Products: This view allows you to select and complete the information required at Linio to sell your products.
  1. Orders: This view allows you to check the status of your Linio orders and to print the order documents as well .

Single Product Creation

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IMPORTANT

In order to sync products from Shopify into your Seller Center account, it is required you create your first products at Shopify (The app does not consider products that you have created on Linio Seller Center and do not exist in Shopify).

The actual process was designed to sync one product at the time; at Linio we have developed a solution that allows you to manage and control the products you want to sell at Linio.

  1. On the right panel, select Linio Sales Channel > "Products" on the menu.

  2. Select the product that you want to sell at Linio.

  3. Fill the short description with 3 bullets at least.

  4. Fill the warranty related to the product.

  5. If the product's name is very short, you must upgrade it with at least 20 characters long. We would really appreciate you make use of the following format (recommended):

Product + Brand + Model + Technical specs + Hyphen (-) + Color

Eg. Runner Shoes Generic Model 1 low weight, military-grade cover and fashionables - Black

  1. Indicate the price for Linio Marketplace in local currency according to the country you have selected when you connected. Please be aware that your price should contain: Your cost + financial gains + Linio commission + Taxes.

  2. Fill the package dimensions (it is required to have the exact values or at least the most accurate information).

  3. Select a Valid Brand. In case you want to sell products with Linio unregistered brands, it is required you request for brand creation to the support center ([email protected]); in case you are selling unbranded products you should use Generic brands.

  4. Select the product's main category.

  5. Fill the variation. At Linio we cannot use color variations, we only support size variations.

  6. Select a condition type for the product.

  7. Secondary categories usage is optional; If you wish to fill this field, you must select categories related to the primary category.

  8. Select a valid tax class, it is important to select the most adequate to your product and the government regulations of the country preselected for you at the configuration of the Linio App.

  9. Once all the required fields from Linio were filled correctly, the “Save” button will be enabled.

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If your product contains high-quality content, the product will be automatically activated at the Linio store. As Linio sales in Latam, your product content must be in Spanish.

Bulk product creation

Perform a massive upload it is as simple to perform three easy steps: Export your Products at Linio Sales Channel, fill the template with your information, and Import it.

  1. Go to Linio Sales Channel and select "Products" on the left panel.

  2. Click on the Export button.

  3. Select the Category where your products will be published at Linio Marketplace and the Collection of Product that you want to export. However, you can just select the category and export all products (no collections will be included). You can export template references to use it as a guide when filling the template.

  4. Close the export pop-up.

  5. Fill the Products' data on the template file.

  6. Click to the Import button.

  7. Choose the template file and click Import.

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In case of an error, the system will display the message Your upload was unsuccessful, the error report will be downloaded automatically. and a report file will be downloaded.

Validation

To validate Products were synced to Seller Center:

  1. Go to your Linio Seller Center account. Click on the Products > Manage Products, you should see your product created.

  2. To validate if the images were uploaded, place the mouse over the Name.

  3. We recommend an additional validation into the feeds view. Go to Products > Import Products > Monitor Import Result. You must see here all in green.

Important: The products' validation depends on several different factors. One of them is the Quality Control that is an automatic validation at Linio. Linio decides automatically when the product should be approved or rejected. For a short guide, please review of this validation on Linio Seller Center:

Please note that the use of the following copyrighted brands is prohibited:

  • Comex
  • Club América
  • Victoria's Secret
  • Bath and Body Works
  • Invicta
  • Guess

If you are selling Apple and Xiaomi products, let us know beforehand.

Product Updates

Once the products were created at Shopify and synced to Seller Center, they can be updated for different scenarios that happen in the daily operation.

Content and price updates:

You can update the content and price from at Linio Sales Channel product page. The system will validate whether or not the product was created before. In the scenario where a product created previously without using Shopify and it still active in Linio Seller Center you should delete this product at Linio and create it again in Shopify.

  1. Edit all the fields to be updated.

  2. Click on the Save button.

Stock Update:

  1. Go to the Shopify's products menu, outside the Linio App.

  2. Select the product to be updated.

  3. Edit the stock for the selected product.

  4. Save the product.

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You can also do a bulk product update repeating steps on Bulk product creation.

Order dispatching

At Linio the order processing differs from when you use your own carriers that when you use Linio carriers.

Scenario 1: Using your own carriers.

To enjoy this option make sure that checkbox Work with automatic shipping guides generated by Linio is disabled when you connect Shopify with your Linio account.

  1. A new order is received at your Seller Center account.

  2. If the SKU sold at Linio exist at Shopify the order will be sent to your Shopify store:

You will able to find Shopify SKU at Linio Seller Center on the product's field Seller SKU.

  1. Inside the order details of the right box, you will find all the carriers you have registered by Linio

  2. Mark your order as fulfilled

  3. Fill the shipping number and carrier (you need an allowed carrier you found on step three)

  4. Click on the button fulfill items

As you will see, it is not possible to change the status to "Shipped" or "Delivered". This happens because even if you want to use your own shipment agreement, you must use a valid shipment provider available at Linio. You cannot feed a carrier not valid for Linio.

Offering different shipping options allows customers to choose the shipping cost and delivery time that best suits them. Each shipping method may be suitable for different customer segments:

  • Postal: This is preferred by customers who opt for a low-cost or free shipping method and are willing to wait longer for the delivery of their products.

  • Express: This is preferred by customers willing to pay extra for quick delivery and may be more appropriate in certain circumstances (e.g. product bought as a gift, holiday season, etc).

Scenario 2: Using Linio carriers

To use this option you need to let know with your Linio Key Account Manager that you want to use Linio Automatic Shipping guides and enable the checkbox Work with automatic shipping guides generated by Linio when you connect Shopify with your Linio account.

To process an order please follow the same steps as Scenario 1.

You will be able to find your product documents at Linio Sales Channel > Orders > Click in your order number.

• Invoice: It is the receipt from Linio. Attach it into the package to be discovered by the customer once the package is delivered.

• Shipping Parcel: This is the PDF generated by Seller Center. Print and paste it on the package in order to send the product to the customer.

Scenario 3: Cancellations:

  1. Select the order you want to cancel

  2. Click in more actions

  3. Select Cancel order

  4. Click on the Cancel Order button.

An automatic notification will be sent to Linio

  1. Fill the cancelation details with text to describe the reason.

  2. Click on the Save button.

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When setting an order as canceled, it is likely your product will be deactivated on Linio, please check this in Linio Seller Center

Order cancelation process and main doubts:

Orders may be canceled by the seller, the customer or Linio:
When the promised delivery time has ended, the customer has not received the package, and no Proof of Delivery has been issued, including attempts to deliver the product.
Before the seller has initiated the shipping process, within Delivery Time Supplier (DTS), and before the order has been marked as ‘Ready to Ship’ on Seller Center.
Within 14 natural days after delivery under the Linio Satisfaction Guarantee (processed as returns).
Before canceling an order please timely notify your Account Manager.

  1. Can Linio cancel an order?
    Linio’s Operations team may cancel an order under the following circumstances:
    After the Delivery Time Supplier has ended and the shipment status is ‘Ready to Ship’ on Seller Center but has no activity for 24 hours. The order could be canceled by the Operations team if there is no satisfactory reply from the seller within 24 hours during business days.

  2. About the express shipments:
    Within 14 natural days after delivery under the Linio Satisfaction Guarantee (processed as returns).
    After the DTS has ended and the shipment status is ‘Ready to Ship’ on Seller Center but has no activity for 48 hours. The order could be canceled by the Operations team if there is no satisfactory reply from the seller within 48 hours business days.
    If an order was purchased as an Express shipment but was shipped with a Postal Service. The seller will have less than 24 business hours to provide a satisfactory reply.

  3. Cancellation penalties:
    Sellers will not receive payments for products canceled by the seller, the customer, or Linio prior to delivery. For products canceled after the shipping period, commission-based penalties apply:
    If the order is canceled by the seller:

  • Within Delivery Time Supplier, before shipping: 0.5 x Commission
  • Extended Delivery Time Supplier: 1 x Commission
  • Shipping Period Expired, after shipping: 1.5 x Commission
  • If the order is canceled by Linio or the customer:
  • Shipping Period Expired, after shipping: 1.5 x Commission
  1. Does Linio offer a guarantee?
    International products are eligible for the Linio Satisfaction Guarantee. Under the guarantee, customers are not charged for returns, exchanges, and replacements within the guarantee period. The guarantee period begins once the product is delivered and lasts 14 natural days in all countries. Products that are eligible for LinioPlus, Linio’s free-shipping customer loyalty program, are eligible for a return period of 30 natural days.

  2. What if I offer a guarantee for my products?
    Additionally of the Linio Satisfaction Guarantee, you may offer a guarantee issued by you, the product's brand or the manufacturer. In case you offer a guarantee, ensure you add the following details on the ‘Product Warranty’ column of the product creation template:

  • The time period the warranty is valid
  • The pieces of the product eligible for the warranty
  • Who is responsible for the costs of inverse logistics and return to the customer?
  • The circumstances in which the guarantee does not apply.
  • If you do not offer a warranty please“Solo Garantía de Satisfacción Linio”.
  1. How do I receive an item returned by the customer?
    It is highly recommended that you count on an inverse logistics solution to handle customer returns. Returned products are temporarily stored in Linio’s local warehouse (currently available in Mexico, Colombia, Chile, and Peru). It is the seller’s responsibility to find an inverse logistics solution to ship the product back to its origin.